Guest Directory
Welcome to The Passenger Hotel in Salzburg! Here, you’ll find all the essential information for your stay with us.
- Check-In | Check-Out
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Your room at The Passenger Hotel will be ready for you from 3.00 pm, so you can arrive at your leisure. On the day of departure, you have until 12.00 pm to check out. Additional fees may apply for late check-out or early check-in.
- Luggage
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Our reception team is happy to assist with your luggage upon arrival and departure and can securely store it for you.
- Car Rental
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Europcar Car Rental is located at Gnigler Straße 12, 5020 Salzburg. You can reach them by phone at +43 18 661 651.
- Car
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If you are arriving by car, please take the A1 Salzburg-Klessheim highway exit, which is toll-free when coming from Bavaria. Follow Klessheimer Allee and Peter-Pfenninger-Straße.
- Parking
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Please note that our hotel has a limited number of parking spaces available. These can be reserved, subject to availability, for 25 € per day upon request. Additionally, we offer a paid electric vehicle charging station on-site.
- Airport
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The nearest airport is Salzburg Airport (SZG), located approximately 5.2 km away. Munich Airport (MUC), is about 170 km away.
- Public Transportation
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You can easily reach our hotel by public transportation:
O-Bus lines: 1, 9, 12, 28, 34, and 36 | Station: Salzburg Ikea / Europark | 2-6 minutes walking from the hotel
Postbus line: 142 | Station: Salzburg Ikea / Europark | 2-6 minutes walking from the hotel
S-Bahn lines: S2 and S3 | Station: Salzburg Taxham | 8 minutes walking from the hotel - Taxi
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The nearest taxi stand is located in front of the Europark. If you prefer, we would be happy to arrange a taxi directly to the hotel for you.
- Bicycle
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If you wish to reach the hotel by bicycle, you can use the EUROPARK bike path. There are free bike racks on-site where you can securely park your bicycle.
- Address
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The Passenger Hotel, a Tribute Portfolio Hotel, is located at Europastraße 10, 5020 Salzburg. You can reach us by phone at +43 662 230 627 or by email at welcome@thepassenger.at.
- Reception
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The reception is open 24 hours a day.
- Payment Methods
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You can conveniently pay with cash, debit-, credit card, or voucher. We accept the following credit cards: MasterCard, Visa, American Express.
- Children
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We are happy to provide a cot, an extra bed, or a high chair for your child. Children up to 6 years old stay with us free of charge. An extra bed costs 30 € per stay for children over 6 years old.
- Pets
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Your pet is warmly welcome at our hotel! For 39 € per pet per stay, you can bring your four-legged friend along. Please note that pets are not allowed in the restaurant and fitness area, and must be kept on a leash throughout the hotel.
- Non-Smoking Hotel
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Smoking is not allowed in our rooms and suites, as our entire hotel is a non-smoking hotel. Please note that smoking is only permitted in the designated smoking areas at the main entrance and on the outdoor terrace. A cleaning fee of at least 180 € will be charged to your guest account for smoking in your room. Depending on the condition of the room, we reserve the right to increase the fee accordingly.
- Hotel Reservation
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You can book your next stay with us or at another Marriott Hotel through various channels. Simply contact our friendly reception team, book directly here or use the Marriott app.
- Shop
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In our hotel shop, you can purchase high-quality La Bottega skincare products, as well as refreshing drinks and snacks.
- Supermarket
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The nearest supermarket is Interspar EUROPARK Salzburg. It is easily accessible and open Monday to Friday from 8.00 am to 8.00 pm (until 9.00 pm on Fridays), Saturday from 8.00 am to 6.00 pm, and closed on Sundays.
- ATM
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The nearest ATM is located at Europastraße 1, 5020 Salzburg, across from the hotel in the Europark Shopping Center. It is an 8-minute walk from The Passenger Hotel and is open 24 hours.
- Breakfast
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You can find our current breakfast and brunch offerings here.
- The Passenger Restaurant
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At The Passenger Restaurant, you can enjoy a diverse selection of regional and local dishes, as well as delicious lunch options. For the current opening hours, please click here.
- The Passenger Bar
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The Passenger Bar is a lively spot in the heart of the hotel. In the stylish lobby, you can enjoy creative cocktails and refreshing drinks, perfect for any time of day. For the current opening hours, please click here.
- Room Service
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Our room service is available from 6.30 am to 10.00 pm. You can place your order by calling extension 900 from your room phone. The service fee is 10 € per order. Roomservice Menu
- Fitness
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Access to the MAIKAI fitness area is free for our guests. It is located in the basement (UG) and is open from 6.00 am to 10.00 pm, with access directly via the 1st floor. The gym features modern eGym equipment, including cardio machines, weight resistance machines, and dumbbells. Towels are available upon request, and there is also a water station.
- Sauna
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Treat yourself and your body to a well-deserved break, whether after hiking or a long day at work. You can use the sauna in the fitness area located in UG1. It is open daily from 2.00 pm to 8.00 pm, and the cost is 10 € per day.
- Bed Linen | Towels
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Your bed linen will be changed every three days. If you prefer daily changes, please contact our housekeeping team. Towels are changed daily; please hang them up if you wish to reuse them. We are actively committed to sustainability. For more information, please visit our Sustainability page.
- Duvets
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We are happy to provide synthetic hypoallergenic bedding, wool blankets, and additional down duvets upon request. A selection of pillows can be found in the "Pillow Menu."
- Toiletries
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If you need toothpaste, a shaving kit, or similar items, please contact our reception team. We will gladly bring you the requested products.
- Wi-Fi
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Enjoy free Wi-Fi in your room and throughout the public areas. To connect, switch your device to Wi-Fi mode, open the wireless network menu, and select the hotel network. Then log in with your name and room number. If you need assistance, the reception team is happy to help.
- Pillow Menu
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Our down pillows are filled with 90% Class 1 goose down and 10% feathers (600g). We also offer synthetic pillows in the size 50x70 cm, made of 50% Ingeo corn fiber and 50% polyester fiber, upon request. Additionally, we have spelt pillows in the size 40x80 cm, made of cotton satin with quilted wool and filled with 100% spelt. Neck support pillows (40x80 cm) and side sleeper pillows (140x40 cm) with synthetic filling are also available.
- Minibar
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The minibar is available for you to chill your drinks. Feel free to purchase beverages at the shop on the ground floor and store them in the minibar.
- Radio
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The TV is a combined radio-TV device. By simply switching to the radio function, you can receive a variety of stations.
- Safe
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Each room is equipped with a safe where you can securely store your most important personal items. The operating instructions are located directly inside the safe.
- Telephone
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For an external line, dial 0.
- Printing
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Your documents can be printed at the reception upon request.
- Ice cubes
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Ice cubes can be collected free of charge at The Passenger Bar.
- Electrical Voltage
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The electrical voltage in the hotel is 230 V. Loaner devices such as adapters and chargers are available at the reception.
- Lost & Found
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All lost items are kept and managed by our housekeeping team. The hotel is not liable for any items that cannot be found. Please contact our reception team for inquiries regarding lost property.
- Sewing Kit
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We are happy to offer a sewing service upon request for a fee.
- Umbrellas
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Umbrellas are available for you to use during your stay. You can also purchase them upon request.
- Laundry
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Dry cleaning is available through our partner company. In your room, you will find a laundry bag with a laundry slip. Laundry is collected and returned daily. The ironing service is available every day.
- Wake-up Service
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You can set your alarm through the main menu on the TV. If you would like a personal wake-up call, please feel free to contact our reception team via the speed dial button on the phone.
- Newspapers | Magazines
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Once you connect to the Wi-Fi, you will be automatically redirected to the Media Carrier page. There, you will find a wide selection of newspapers and magazines available for you to enjoy free of charge. You can also access the page directly via this link .
- Pharmacy
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The Theresien Pharmacy is located at Europastraße 1, 5020 Salzburg. You can reach them by phone at +43 662 422 040 . The opening hours are Monday to Friday from 8.00 am to 7.00 pm and Saturday from 8.00 am to 5.00 pm. For information on night pharmacies and emergency services, please visit here.
- Hospital
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The nearest hospital is Krankenhaus der Barmherzigen Brüder, located 6.8 km away at Kajetanerplatz 1, 5010 Salzburg. You can reach the hospital by phone at+43 662 80 880.
- Emergency Numbers
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In case of an emergency, you can contact the following numbers:
- Police: 133
- Ambulance: 144
- Fire Department: 122
- Safety Information
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Our hotel is equipped with a modern early-warning alarm system. The evacuation plan and emergency exits are shown on the floor plans on the back of your room door. Please follow the signs in your room’s entrance area to find the escape routes.
- MARRIOTT®
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Earn points or miles with every stay at more than 8,000 hotels worldwide across 30 brands. The Marriott Bonvoy app makes travel simple with exclusive benefits and features for members. To join our program, follow this link or contact our reception team.
- Mobile App
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Check in and out easily, book a room anytime, manage your reservations, and access your Marriott Bonvoy account. For more information, feel free to ask our reception team.
Questions?
If you have any questions, feel free to contact our reception team directly or email us at welcome@thepassenger.at