FAQs
We’re delighted that you’re interested in The Passenger Hotel. Here, you’ll find answers to frequently asked questions, ranging from booking and check-in procedures to the amenities available in our rooms and hotel. Our goal is to make your stay as pleasant and stress-free as possible. If you have any further questions, feel free to contact us directly. Our friendly and professional team is always available to assist you.
- How can I reach the hotel by car?
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If you're arriving by car, take the A1 Salzburg-Klessheim exit, which is toll-free from Bavaria. Follow Klessheimer Allee and Peter-Pfenninger-Straße.
- Are hotel parking spaces available?
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Please note that our hotel has a limited number of parking spaces available. These can be reserved, subject to availability, for 25 € per day upon request. Additionally, we offer a paid electric vehicle charging station on-site.
- Which airport is nearby?
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The nearest airport is Salzburg Airport (SZG), located approximately 5.2 km away. Munich Airport (MUC), is about 170 km away.
- How can I reach the hotel by public transport?
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You can easily reach our hotel by public transportation:
- O-Bus lines: 1, 9, 12, 28, 34, and 36 | Station: Salzburg Ikea / Europark | 2-6 minutes walking from the hotel
- Postbus line: 142 | Station: Salzburg Ikea / Europark | 2-6 minutes walking from the hotel
- S-Bahn lines: S2 and S3 | Station: Salzburg Taxham | 8 minutes walking from the hotel
- Where is the nearest taxi stand?
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The nearest taxi stand is located in front of the Europark. If you prefer, we would be happy to arrange a taxi directly to the hotel for you.
- How can I reach the hotel by bike?
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If you wish to reach the hotel by bicycle, you can use the EUROPARK bike path. There are free bike racks on-site where you can securely park your bicycle.
- Is there a shuttle service?
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Unfortunately, we do not offer a shuttle service to the city, airport, or conference center. However, you can take public transport or a taxi. If needed, we can help arrange a taxi for you.
- How is the access for buses?
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Buses can drive directly to the hotel. However, please note that parking is not possible on-site.
- What are the check-in and check-out times?
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Your room at The Passenger Hotel will be ready for you from 3.00 pm, allowing you to arrive relaxed. On the day of departure, you have until 12.00 pm to check out.
- Is early check-in or late check-out possible?
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Yes, early check-in or late check-out may be available depending on availability. Upon request, we will do our best to accommodate an earlier check-in or a later check-out. Please note that additional fees may apply, which we will inform you about.
- Is online check-in available?
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Yes, you can easily check in online through the Bonvoy app. Please note that you may need to present an ID (passport, ID card, or driver’s license) for identity verification upon arrival.
- How long can I cancel for free?
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Cancellation policies may vary depending on the booking, and are outlined in the terms and conditions of your reservation. You can find the details in your booking confirmation.
- Is the reception open 24 hours?
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Yes, the reception is open 24 hours a day.
- Is there a luggage storage?
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Yes, our reception team is happy to assist with your luggage upon arrival and departure and can securely store it for you.
- Are pets allowed at the hotel?
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Your pet is warmly welcome at our hotel! For 39 € per pet per stay, you can bring your four-legged friend along. Please note that pets are not allowed in the restaurant and fitness area, and must be kept on a leash throughout the hotel.
- What payment methods are accepted?
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You can conveniently pay with cash, debit-, credit card, or voucher. We accept the following credit cards: MasterCard, Visa, American Express.
- Is there a smoking area at the hotel?
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Smoking is not allowed in our rooms and suites, as our entire hotel is a non-smoking hotel. Please note that smoking is only permitted in the designated smoking areas at the main entrance and on the outdoor terrace. A cleaning fee of at least 180 € will be charged to your guest account for smoking in your room. Depending on the condition of the room, we reserve the right to increase the fee accordingly.
- Is the hotel accessible?
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Yes, the hotel is fully accessible. Public areas such as the lobby, restaurant, bar, and underground parking, as well as some rooms, are designed to accommodate guests with limited mobility.
- What are the costs for children?
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We are happy to provide a cot, an extra bed, or a high chair for your child. Children up to 6 years old stay with us free of charge. An extra bed costs 30 € per stay for children over 6 years old.
- What are the benefits of the Marriott Bonvoy loyalty program, and how can I join?
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The Marriott Bonvoy program allows you to collect points or miles for free stays or flights. It’s free to join, and you can earn points at over 8,000 hotels worldwide. For more details, visit Marriott Bonvoy or ask our reception team.
- Are there gluten-free, lactose-free, vegetarian, or vegan options?
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Yes, we offer a variety of dishes tailored to different dietary needs, including gluten-free, lactose-free, vegetarian, and vegan options. Our team is happy to assist with special requests.
- What are the restaurant’s opening hours?
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For the current opening hours, please click here.
- What are the bar’s opening hours?
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For the current opening hours, please click here.
- When can I have breakfast at the hotel?
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You can find our current breakfast and brunch offerings here.
- Do I need to reserve a table in advance?
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Yes, we recommend booking in advance to secure your desired time. You can make a reservation by calling +43 662 230627 or by sending an email to welcome@thepassenger.at
- Is there a room service?
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Our room service is available from 6.30 am to 10.00 pm. You can place your order by calling extension 900 from your room phone. The service fee is 10 € per order. Roomservice MenuRoomservice Menu
- Can larger groups be accommodated at the restaurant or bar?
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Yes, for larger groups or events, please pre-register through our contact form. All spaces can be booked exclusively.
- Do you offer special menus or packages for groups?
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Yes, we offer special menus and event packages for groups. Please contact our event team for more details via our contact form.
- Can external guests have breakfast at the restaurant?
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Yes, we welcome external guests for breakfast. To reserve a table, simply call us at +43 662 230627.
- When is the gym open?
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The gym is open daily from 6.00 am to 10.00 pm. Access to the MAIKAI fitness area is complimentary for our guests. Towels are provided, and a water station is available.
- What fitness options are available at the gym?
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Our gym offers a state-of-the-art AI-powered training area tailored to your fitness level, a Functional Fitness Area with barbells and cables, Reformer Pilates (classic and intensive), and the BIOGENA Biohacking Lab with cryotherapy and red light therapy (available at an additional cost). More details here.
- Where is the gym located?
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The MAIKAI Gym is located in the basement level of the hotel, accessible via the -1 floor. Simply follow the signs. Please register at the reception before your visit and pick up one of our Gym Keys.
- Is the sauna usage free of charge?
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The use of the sauna is subject to a fee and costs €10 per day, per person. It is located in the fitness studio on the lower ground floor (UG1) and is open daily from 2.00 pm to 8.00 pm.
- Is there a minibar in the room?
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Yes, your room includes a minibar for keeping your drinks cool. You can also purchase beverages in the shop on the ground floor and store them in the minibar.
- Is ice available in the room?
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Ice cubes are available free of charge at The Passenger Bar.
- Is there a kettle in the room?
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A kettle is available upon request.
- Is free Wi-Fi provided in the room?
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Yes, free Wi-Fi is available in the rooms and public areas.
- Is a hairdryer available in the room?
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Yes, a hairdryer is included in every room.
- Does the room have a TV?
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Yes, each room has a TV with a variety of channels. You can also connect your mobile device via Smart TV.
- Is there a laundry service?
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Yes, dry cleaning is available through our partner company. In your room, you will find a laundry bag with a laundry slip. Laundry is collected and returned daily. The ironing service is available every day.
- What types of pillows are offered?
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Standard pillows are filled with 90% goose down and 10% feathers (600 g). Synthetics, spelt pillows, neck support pillows, or side sleeper pillows are available upon request.
- Are baby cots available?
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Yes, baby cots are complimentary and provided upon request.
- Are twin beds available?
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Twin beds are not offered. However, an extra bed can be provided on request for an additional fee.
- Are extra beds available?
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Yes, extra beds are available for an additional fee depending on the rate. Please specify during booking to confirm availability.
- Is the room equipped with a shower or bathtub?
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All rooms have showers, with accessible bathrooms also available.
- Is allergy-friendly bedding available?
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Yes, we provide allergy-friendly bedding, synthetic options, wool blankets, and extra duvets upon request.
- What kind of flooring is in the rooms?
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All rooms feature parquet flooring.
- Is there air conditioning in the rooms?
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Yes, each room has air conditioning.
- How do I reserve a meeting or seminar room?
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Simply send an inquiry to our events team, and we will assist you with reserving the perfect space for your event. You can also preview the available rooms and their details on our website.
- Is there a minimum booking duration?
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There is no fixed minimum booking duration. We offer flexible arrangements based on availability to best suit your needs.
- What are the room sizes and capacities?
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Room sizes and capacities vary to accommodate different event needs. For detailed specifications, please refer to the factsheet available on our website.
- What equipment is available?
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Room equipment is tailored to your specific needs. You can explore customizable options and detailed offerings under our Events & Conferences section on the website.
- What catering options are available?
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We offer a range of catering options, including meals from our on-site restaurant and drinks at the bar. If you have specific dietary needs or event requirements, our team is happy to discuss and customize the catering to suit your preferences.
- Are outdoor meetings or team-building activities possible?
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Yes, we offer outdoor meetings and team-building activities through local partners. For more details, visit our Events & Conferences page.
- Are parking facilities available for attendees?
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Yes, limited parking spaces are available for reservation at a cost of 25 € per day, depending on availability.
- Is technical support provided?
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Yes, we offer on-site technical support to ensure that your event runs smoothly and without interruptions. Our team is available to assist with any technical needs you may have during the event.
- Can I purchase vouchers at the hotel?
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Yes, vouchers can be purchased both on-site and online.
- How long is my voucher valid?
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The validity period complies with legal regulations. Specific details are printed on the voucher or can be confirmed at the reception during purchase.
- How and where can I redeem my voucher?
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Vouchers can be redeemed online or on-site. For more details and access to the voucher tool, visit the hotel's official webpage.
- What safety features do the rooms offer?
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Our hotel is equipped with a state-of-the-art early warning alarm system.
- Are emergency exits clearly marked?
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Yes, evacuation plans and emergency exits are displayed on the layouts located on the back of your room door. Follow the signs near the entrance of your room to locate the escape routes.
- Can the windows be opened?
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No, the windows in the rooms cannot be opened.
- Are there cameras in public areas?
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Yes, surveillance cameras are installed in the public areas for your safety.